Refund Policy
SHOP WITH CONFIDENCE.
Shop at Being Lady with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through our social platforms only.
Exchange/Replacement Policy
Being Lady Strictly Follows No Refund Policy.
• Product will be exchanged within 48 hours of purchase in case of any damage; used products may not be replaced.
• Original receipt must be attached
• Product must be in original packing
• If customer has received what they ordered, delivery charges will be bared by the customer
• Products purchased online can only be exchanged online
• To request an exchange kindly contact us at our social Platforms i.e. WhatsApp, Instagram, Facebook & E-mail
• The time period for an exchange request can be 2 days only, after that the exchange won’t be catered.
• In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide Vouchers.
• We reserve the right to reject the exchange or return requests based on the conditions
Claims
We are here to facilitate our customers and offer claims on the following conditions:
• A claim has to be made after two days of the product reaching the customer
• In case of any sealed open the product will not be exchanged
• Customer has to send the order back to us bearing delivery charges if the order received is not accurate by the company we will bear the delivery charges.
• No claims will be accepted on products that have been previously replaced or exchanged
• If a product is damaged by the consumer it will not be exchange or replaced
• Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame
• Products with tampered or missing serial numbers will not be entertained
• Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
• Lead time for the claim decision shall be 2 working days
• In-case of legitimate claim, online vouchers will be provided
Online Vouchers
• Online vouchers will be provided in the below mentioned scenarios:
• In case of a legitimate claim
• In case of exchange, if the required product is stocked out
• If the customer paid online and has not receive the parcel
• If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount.